Chime will not light up

Chime will not connect to WiFi, and will not light up when powered. The troubleshooter does not go far enough. Any thoughts to get it back online? It worked in the past.

Hi @BradHom. Take your Chime or Chime Pro and plug it into a different outlet, after confirming that there is power to the outlet. Then hold down the reset button on the side for 15 seconds before attempting to walk through a new setup in the Ring app with the steps under Set Up a Device. This process should allow you to reconnect your Chime or Chime Pro to your wifi network.

If these troubleshooting steps don’t work, and your Chime is still unresponsive, please give our support team a call at one of the numbers available here for more in-depth assistance. If you are outside of the US, please visit here to see how to contact support.