Ring Accessories

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U
Chime - short flash then nothing
cs-support
chime

My Chime gen 1 has been working fine for seveal years, but I recently notice the blue light was not displaying. When I further investigated, it wasn't showing up on my dashboard. I unplugged it, left it for several hours, and when I plugged it in it would do ONE green flash and then nothing else. After tawling this community I tried a reset by holding in the button on the right for about 30 seconds. I now get ONE amber flash but nothing else. Is it now a brick?

211

0

1

06-08-2023 02:27:11

Responses (4)

  • J

    Hi @unkDB. If a factory reset did not work to fix your concern with your Chime, the next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    07-08-2023 06:25:02

    • U

      Spoke with support. Concluded that it is indeed a brick. Replaced at no cost. Very happy with the service I received.

      1

      09-08-2023 05:25:50

      • J

        @unkDB. I am glad to hear our support team was able to help you with your concern!

        0

        10-08-2023 04:26:17

        • S

          This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

          0

          09-09-2023 04:27:13

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