Hi @user21614. Since you already contacted our support team, they likely walked you through all applicable troubleshooting steps for this issue. If you're not sure, the applicable troubleshooting steps would be the following: - Ensure you are using the correct wifi password for your network. Sometimes this can be autofilled with the incorrect password depending on what information your phone has saved. - Try moving the Chime Pro to a different location in the house and attempt the setup process there. If you've already completed these steps when you contacted support, you do not need to do anything further. You should receive an email from our support team when the issue is resolved, and we will post an update on the Community at that time. Thanks for your patience as our team works on resolving this!

@Caitlyn_Ring, Is it possible to get any more updates about this issue with TP Link? Phone support have said they can't do anything and I just need to wait for it to be fixed, but its been 6 weeks now and it is still very inconvenient not being able to actually know when the doorbell is pressed unless I keep my phone on me and on loud at all times.

I was able to connect to the internet via my laptops mobile hotspot, and after a while it picked up a firmware update that fixed this issue. Not sure when the firmware update was pushed but I tried to do the same thing last week and it didn't work. Either way if anyone elses is bricked like mine hopefully that should fix it!

I lost weeks to this and finally solved it. For some reason the chime firmware does not like “high” IP addresses. My router was set to issue IP addresses in the range of XXXX.x and actually ended up at XXXX.XXXX.

I change the IP range on my router to be XXXX.x and also assigned the chime a fixed IP address of XXXX.4 (nice and low for good measure). Now works a charm.