Chime pro not glowing

Was setting up my old chime pro ( I gave it to a friend. So putting on their account).got to the point where it still saw it linked to my account. I deleted it from my account .now I get no power or light up on chime pro. Did several long resets, but nothing. I did get an email that it was blocked from setting up since it was being done on someone else's account. Does this disable the chime pro? Or delays its use for awhile.or do I have a hardware problem with chime that just happened ?