A neighbor in this Community thread shared success with rebooting their WiFi router. This can be done by simply unplugging the plug for the router and plugging it back in after a few minutes. Please also ensure there is not a VPN enabled on your mobile device.
If this does not work, our support team will be happy to assist further. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.