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Caitlyn_Ring
Hi @user12014. What troubleshooting steps have you tried regarding the setup of your Chime Pros? When the setup process fails, there are some different steps you can try in order to successfully set your Chime Pro up. - Reset the Chime Pro by holding down the setup button for at least 15 seconds. - Try performing the setup on a different smartphone or tablet, if you have one available. - Plug the Chime Pro into a different outlet, closer to the router if possible. It should be placed at around a halfway point between your router and your Ring device. - If your wifi router is dual-band and offers both 2.4 GHz and 5 GHz networks, try using only the 2.4 GHz network for the Chime Pro. It will offer a farther effective range while still providing sufficient speeds. If you're still unable to get your Chime Pro set up and successfully connected to the internet, our support team can assist further. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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18-05-2022 16:31:50
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user12014

Tried all that no joy.Even tried them at my dads house whom has ring and the basic chime. Still no joy.Can i get my money back and have the basic chimes instead?ThanksRichard

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19-05-2022 16:20:13

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Caitlyn_Ring

@user12014 You can view the return policy [here](https://support.ring.com/hc/en-us/articles/360022409351-Return-Policy). For further assistance with a return, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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19-05-2022 17:18:03