Ring Accessories
Chime pro network option in the app
On the chime pro device screen in the Ring app there is a network icon. It opens a page that lists ring cameras and offers the ability to change networks for each device. Unfortunately tapping one of the device icons results in an app failure and returns to the device page. 2 questions. For the Android version of the app is this a known problem? When this function works does it allow selecting a specific chime pro when more than one chime pro is installed? Thanks
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24-09-2019 03:04:07
Responses (1)
- F
Unfortunately the screen showing the error only appears for a fraction of a second so a screenshot isn't possible as far as I know. But, it's not necessary to troubleshoot this app failure since the same functionality is available on each device's health screen.
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26-09-2019 03:28:31
FOne more follow up question. I have noticed that given 24 hours (or possibly just over night) a camera or doorbell will disconnect from the chime pro when the signal is weak and reconnect to the chime pro with the strongest signal. Marley, is this what you are referring to in your reply above? Is the Ring system setup to look for a better signal once a day? If this is the case, then I can stop the effort of trying to force devices to connect to a specific chime pro, and just wait a day for things to improve.
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26-09-2019 03:50:29
MThat is understandable @F50 , thank you for trying! I'll have the team here look further into it as promised :) You are correct about your Chime Pro observations. Indeed it is a "roaming" network for your Ring devices, and will check for the strongest signal to connect to. There is no set time frame for this to occur, however best practice would be to give it 24 hours upon initial setup for optimal connection. Luckily, as you said, you can rest assure your device is connecting to the strongest Chime Pro, although I still agree a reliable option in the app for this would be great!
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27-09-2019 05:02:49
FMarley, here is a summary that might help anyone at Ring looking at this issue. Over the past few weeks the behavior of the ring system at my house has been consistent. Stick up cameras (battery), the doorbell 2, or chimes (basic chime not the chime pro) will switch back and forth between being connected to a chime pro with the best signal (-50s and -60s ranges) and being connected to the chime pro with the worst signal (-70s and -80s ranges). I have just 2 chime pros. Not every device switches between chime pros. The devices that do switch between chime pros do it about every 1-3 days. Power cycling a camera, the doorbell, or a basic chime always results in the device temporarily connecting to the chime pro with the best signal, but within a couple of days the device will switch to the chime pro with the weakest signal. So the design feature that you described above of automatically switching connections to achieve better signals either isn't working for me or something is overriding it. Again, emphasizing this behavior has been consistent for a few weeks.
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15-10-2019 04:24:21
MThank you for the update on this @F50 , if the Chime Pro closest to the device is easily the strongest signal, it should certainly remain connected to that one. Some differences that might make an impact here could be what is between the router and each Chime Pro (interference/ distance) as well as between the Chime Pro and connecting devices. For instance, a Chime Pro near the garage might show the best signal, but the cam on the garage connects to the front foyer Chime Pro instead simply because the garage is creating a lot of interference that might not necessarily show in signal readings, and the foyer is quicker to connect to. I recommend checking in with our support team at 800-656-1918, to get to the bottom of this and really ensure your connections are a constant. Feel free to update us with your findings!
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15-10-2019 09:35:53
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Marley_Ring
The Chime Pro is designed to ensure your Ring devices are connected to the strongest signal (when there is more than one). While there is the option in the app to "connect to Chime Pro network", your device commonly chooses the strongest one upon initial setup without having to be directed to otherwise. That being said, the request to connect or change network should not be failing or timing out in your app, it should certainly attempt to connect. When you get a chance, can you please share a screen shot of this error? Thank you!
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25-09-2019 10:20:43
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