‎Chime Pro inconsistent / unreliable

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bbigheadd

Chime Pro inconsistent / unreliable

connectivity

chime-pro

troubleshooting

Has anyone requested a replacement or refund for the unreliable Ring Chime Pro accessory? My Ring Chime Pro has not stayed connected since November 1st. I finally unplugged it.

109 •

0 •

08-11-2023 06:29:30

Responses (1)

C

Caitlyn_Ring

Hi @bbigheadd. If your Chime Pro is disconnecting from wifi frequently, check what the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength) is on the Device Health page. A weak or unstable wifi signal would impact the connectivity of your Chime Pro. You may need to move the Chime Pro closer to the wifi router if possible.

0

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08-11-2023 05:59:31

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