Chime Pro doesn't connect to wifi

We changed ISP and I am trying to reconnect the chime Pro (model 2) and my ring cameras to the new network.

I follow instructions and manage to connect to the WiFi network, albeit briefly, then it says “Connected to WiFi but not the internet”. I notice the chime flashes organe and then prompts me to retry the process again.

Any tips?

Hi @user67445. For your concern, try the following steps:

  • Factory reset your Chime Pro by pressing and holding the setup button on it for 20–25 seconds.

  • Reboot your router by unplugging it for a few seconds and plugging it back in.

We also have this Help Center page with the recommended router settings your router needs for Ring devices to connect and work correctly. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.