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A
Chime Pro 2n Gen - new but won't connect
device-settings
troubleshooting
I have just received the new Chime Pro 2nd Generation. When I want to set it up, it says that this device is registered to another person. But I just bought it new. It won't connect. What am I doing wrong?
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04-12-2021 01:52:55
Responses (1)
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Caitlyn_Ring
Hi @AndreaKuffner. Where did you purchase the Chime Pro from? Was it directly from www.ring.com or was it from an authorized retailer? If you purchased this from a retailer, it's possible they received the Chime Pro as a return from a customer and then re-sold it, so it is still linked to another account. You should be able to contact them for an exchange so you can get a Chime Pro that isn't connected to an account already.
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06-12-2021 20:06:56
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