Chime Pro 2 offline, no lights, burning smell

Question

One of my chime pro 2 units has stopped working. There was a burning smell. Now no light or function. How do I replace under warranty?

Tom_Ring · Answer

Hi @djmc. First, I would unplug this Chime from the wall immediately and leave it unplugged until you speak with our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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Chime Pro 2 offline, no lights, burning smell

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