Chime Pro 1st gen and Chime no sound when doorbell pressed
My Chime Pro 1st Gen does not play a sound when the doorbell is pressed. In the app it is set to play a sound and it is not on snooze. The device health is good and nothing else has changed. Now if I power of the Chime Pro and turn it back on it will play when the doorbell is pressed. but leave it a couple of hours and when the doorbell is pressed it does not ring in the house. This is also the same for the standard wireless chime again 1st Gen. I have tried moving things off the chime pro network onto my wifi and still the problem exsists. I do get a notification in the app when the doorbell is pressed but i dont always have my phone on me so this is not a solution. Can anyone Help?
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02-02-2023 09:05:52
Responses (63)
- U
I'm having this problem too. Have removed all the devices (Doorbell Pro Wired, Spotlight Cam Battery + 2x Linked Chimes) added them back...reset all the settings...and the Doorbell rings outside, notifies smart watches and phones...but doesn't ring on any of the chimes. Very frustrating.
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07-02-2023 10:43:44
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- B
Do you use and Alexa? If you have the Ring Skill enabled try disabeling it. I disabled mine and rebooted my chimes and have not had any issues since my chimes play everytime the doorbell is pressed. I thing the Ring Skill for Alexa needs updating
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07-02-2023 10:50:42
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UAh very interesting. Yes...Alexa skill used to work previously without an issue...but...now doesn't work at all. (And no notifications come through my Echo Dot anymore either.) Will give that a try later on...thank you. :+1:
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07-02-2023 11:41:33
- C
Hey neighbors, thanks for your continued feedback with this concern. I've moved some of your replies over to this thread to try and keep all of the feedback in one place. I have forwarded these callouts to the appropriate team. In the meantime, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look at this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. This reply will be marked as the solution for now so neighbors can easily locate the most relevant information. Once we have any updates to share, we'll be sure to do so in this thread. Thank you!
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08-02-2023 05:24:23
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UHey Caitlyn, Sounds like these guys are experiencing the same issue I have here https://community.ring.com/t/echo-device-announcements-only-work-some-of-the-time/179743/5 Would it be possible to be added to the thread you referred to? That way I can keep up to date with when this issue is fixed?
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08-02-2023 05:57:02
C@user21614 This is the thread that I moved some related posts into, which were all concerning a Chime or Chime Pro not always playing an audible alert. I don't have any additional information to share at this time. I've let my teams know the feedback you all have shared here so they can take the Ring and Alexa integration into consideration.
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09-02-2023 06:27:09
MI just want to add to this to push for a fix ASAP and keep this thread active. I have had this exact problem for around the same time as everyone else. Prior to that, we have had no problems with our Ring doorbell pro for the last 2 years. So far, after many calls to customer services, you have sent out a new Pro Chime, and a new Ring doorbell pro 2 - Free of charge. Still the same problem, so Ring could be sending thousands of pounds of equipment that's not even needed... I have tried literally everything my end. I've used a different WiFi network. I have deleted and factory reset all devices. I have even set up a completely new (temporary) account. Also (thanks to Ring) my equipment is brand new - but still our Ring Chime Pro doesn't always work. We get the notification 100% of the time on our phones. But only about 50% on our Chimes (we have 2). It's not good enough. The very basic thing a doorbell should do is notify you when you're in your house. We have had to put a note on our door saying 'please knock' when we have a doorbell costing around £200 that doesn't even ring inside on a plug in Chime. The deleting of Alexa integration seemed to fix it at first. But tonight it's not working at all - and Alexa has been completely unlinked. 2 weeks ago I thought Ring doorbell was the best product - but now I'm starting to think of another brand of video doorbell and ditch Ring - which would also include our 5 other Ring cameras and canceling the Ring+ storage subscription. *Please* show this to someone who is high up in technical support and work on a fix soon! PS, I also temporarily uninstalled the Ring app and even switched my phone off, to see if it was the app, but it's still not working.
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10-02-2023 10:57:00
- B
So after removing the Alexa Skill my ring did sound for a while, But now it is back to being silent when the doorbell is pressed. I can hear the sound from the doorbell when it is pressed and i get a notification on my phone. but the Chimes do not sound in the house once again. Why are we paying for a service that does not work!!!!
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15-02-2023 10:54:08
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Big_T
I have found my solution to the issue. For me it was the Ring Skill for Alexa. I disabled the skill in the Alexa App and Rebooted my chime. Now when the doorbell is pressed it works everytime
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07-02-2023 10:31:34
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