Responses (63)

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  Tom_Ring

  Hi Neighbors. I've shared this thread with the appropriate team for investigation. Here in the Ring Community, moderators like myself, do not have access to your Ring account or any of your information. This is done to ensure your security and privacy. With this in mind, to be able to diagnose this concern, you'll have to call in and create a support ticket. When a support ticket is created, it allows our team to actively work on this concern. If you've already contacted support, there's no need to do so again, as you've already created a support ticket. Once a resolution is found, we'll be sure to update you here. We appreciate your patience while we work to resolve this concern.

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  15-03-2023 02:29:19

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  0fcc852c898304c7f88739b0a0de60

  Tom, what you aren’t understanding is that people are calling and your guys on the phone aren’t doing anything. Why don’t you get the responsible team internally to come on here and talk to customers - because no amount of us phoning or messaging seems to be getting through their brains that there is a major problem here Your community forum is pointless if your staff don’t want to listen to what the community are telling them

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  15-03-2023 02:42:44

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  0fcc852c898304c7f88739b0a0de60

  Tom, do you have anything further to contribute here?

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  17-03-2023 07:28:40

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  JAB1972

  Hi Tom, Thanks for your reply. What you say is fair enough but the problem is when people contact the support we do not receive anything which gives us any confidence that Ring are aware, accept and are urgently dealing with this major problem. This problem (and thread) has been going on now for months with NO clear public aceptance from Ring that they actually accept and are working on this problem. The Ring staus page continuously does not mention this problem and mostly shows everything is working correctly when it is CLEARLY NOT now for months!!!!! As stated above, this forum is pointless if you can not accept and update people about system wide issues that are affecting large amounts of people!!!! The sheer amount of time that this has been going on affecting such a fundamental function of your product is simply outrageous and not acceptable. I am sorry to say that the way Ring have handled this problem so far would suggeat to me that Ring are "hiding" from this problem as, for what ever reason, it seems your tecnical team are unable to resolve it and Ring dont want this fundamental long term failure in thier product to be public knowledge as it would be brand damaging!!!!

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  15-03-2023 05:14:29

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  dkotix

  Hi Tom, Again, the problem is global, please read our comments …

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  16-03-2023 09:24:20

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  Lukew360

  What a mess. Now since the latest app update my Ring Chime 2 is now stuck on snooze and I am unable to remove this. I hope this has been passed to development. This issue has been going on for far too long.

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  16-03-2023 11:28:40

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  dkotix

  Same here Luke360, after the last update I cannot disable the snooze … Two problems at the same time … 1. The chime does not ring 2. We cannot disable the snooze Great job Ring 😎👍🏻

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  17-03-2023 07:15:45

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  mickn

  Having the same issue as described multiple times earlier on this thread. Issues started occurring somewhere end of January, beginning of February. Contacting support only results in the announcement that this is a known issue, and the tech team appears to be working on this (for almost two months now, way to go for a paid service). There's no official bug-announcement for this issue nor is there a estimated resolution date. Still within warranty, considering returning all of the ring camera's I have and go to the competitors.

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  16-03-2023 12:05:39

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