Hi there, neighbors! Thank you for sharing your experiences and solutions for other neighbors to see here. If you are still having a concern with your Chime/ Chime Pro connecting to wifi, and have covered the basic troubleshooting steps, feel free to try the solution recommended in this thread, such as trying another mobile device, setting up without scanning, or even this;
If the above steps did not help, please try the following:
- Toggle location services off, then back on again for the phone (and leave it on).
- Toggle location permissions for the Ring app off, then back on again (and leave it on).
- Attempt another setup.
After trying out these suggestions, if this concern persists for you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Feel free to let us know how this goes! 