Responses (31)

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  DrStoooopid

  I tried and tried and tried to get this to connect to my main network. It would connect and then say "There's a problem with your network" I thought MAYBE it was a problem with my DNS server (I'm using PiHole to kill ads), that wasn't it. I ended up having to create a separate guest network, ironically the same password and it DOES have special characters and it connected just fine. I first tried with no password on the guest, just to get a firmware update, hoping that would fix the problem, and then try reconnecting to the main WiFi....nope. No joy. It only wants to play nice on the guest network. Same internal network (I didn't segregate my guest from main)....same IP schema X.X.X.X/23 (yes I'm supernetted, for 2 class C's) There's no earthly reason why it shouldn't connect to the main network. RING...FIX YOUR STUFF.

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  16-05-2021 09:50:22

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  Rstark

  You probably don’t want to hear this, but after trying almost everything in this thread for hours, the solution that worked for me was to return the Chime 2nd gen and get a Chime Pro 2nd gen. Once I did that, everything went through on the configuration with no problems whatsoever. Yes, not the best solution, but it sure beats being on hold with tech support.

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  22-05-2021 06:29:23

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  Dan_B

  What worked for me - resetting the Chime Pro (Gen 2) - the light will turn blue when reset - then adding the device via the app (add to Base Station instead of directly from the app home page). That's what worked for me Thanks all!!

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  07-07-2021 05:16:23

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  Louobi

  My fix was to disable my homes wireless network on my phone, connect wirelessly to ring chime then go thru the setup. My chime is updating now.

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  07-08-2021 02:58:44

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  Chelsea_Ring

  Hi neighbors! Here are the best things to check to get your Chime/Chime Pro connected to your network: * Relocate your Chime to another outlet, closer to your router. * If it doesn't automatically reconnect, follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/212072346-What-to-Do-if-Your-Ring-Chime-or-Chime-Pro-Go-Offline) to reconnect the Chime in the Ring app. * Please ensure there is not a VPN enabled and location services / permissions are allowed / enabled for the Ring app, on your mobile device. * As mentioned prior in this thread, using another mobile device entirely, if possible, can rule out many variables. If the above steps did not help get your Chime connected, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  01-10-2021 10:29:30

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