Responses (31)

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  Chelsea_Ring

  Hey there, @Mwad! If you are still unable to connect your Chime Pro to wifi even near the router, it may be best to reach out to support at 1-800-656-1918 so they can look into this for you. This will ensure a quick and easy resolution for you!

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  12-12-2019 06:19:47

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  MH31

  Hi Chelsea\_Ring, I also have this issue with my chime. I have also tried all the things Mwad did which is what everyone on the web says to do: place it close (next) to the doorbell, place it close (next) to the router, try it 63 times to see if it eventually will connect, all to no avail, the app still comes up with "setup didn't complete". I see you have suggested ringing support (I will find number for my country), but are you able to shed some light on to what they are likely to suggest??

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  14-12-2019 02:37:57

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  Scox

  Same problem! After talking with Ring support and going through all of their troubleshooting steps, they sent me a new chime which arrived today. It behaves the exact same way - fails to connect to our home wifi. Very frustrating. I don't know how to proceed from here.

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  19-12-2019 04:59:57

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  Johnngy30

  Same issue, tried connecting Chime nearer router and right next to doorbell and it will not find the WIFI network. Very frustrating. RING - Is there any resolution to this problem that lots of people are having.

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  20-12-2019 03:43:36

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  Thealias

  Exactly! Why can't they post SOMEthing since SO many have the EXACT same problem!!? It's obviously not US causing it & we've lost HOURS if not DAYS of coverage & are AT RISK!!

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  27-12-2019 01:11:01

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  Eagle328

  How are you at risk? I mean really... You have alerts by phone right now. And most people have no issues. You need to reach out to customer service for support. This is mainly a Ring user to Ring user site. The Ring agents here will tell you to try the.basics and then tell you to call them.

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  27-12-2019 02:06:48

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  Secau

  Hello, I had great difficulty connecting a new 2nd generation chime to my existing system.I tried every suggestionI could lay my hands on to resolve the issue along with every tweak I had in the armoury for my home net. Eventually I stumbled onto a solution, firstly abandon any attempts to configure the chime through the set up a device option in the app.Instead select the devices option and select your existing doorbell option.When you arrive at this page select the linked chimes from the six options available.The new page will now present you with the familar set up device selection page.Continue with the set up as normal select connect to home network and select another network/ wave band on your own network it doesnt matter just move away from the existing connection at this point.Once the connection fails reselect the previous network.At this point instead of the unable to connect at this time error the application will ask you to input your wifi password.Enter the password and the door opens a firmwire update will download and the chime will set up completely on your system. I'm guessing a bug in the app isnt throwing up the option to reselect the network connection and just giving up instead.If thats the case temporarily disabling the security might allow connection and the firmware upgrade which maybe another way out. Anyway it worked for me Goodluck!

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  09-05-2020 12:08:29

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  marya

  thanks a lot for sharing! I tried all the steps I have read and these steps works! Thank you!!!!

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  26-09-2020 01:39:50

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  Larsmarius

  I also have an chime. It have been working for about a year, but 2 days ago it was just flashing, app said it was offline. I tried to reconnect but it wont work. Tried «everything» it goes well unitl it is supposed to connect to wifi, it sees the wifi with strong signal. But refuses to connect. Tried to connect t another router aswell but does not connect to that either. Any suggestions?

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  26-09-2020 09:11:41

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  user_dc315f

  Thanks for sharing I had tried everything too then came across your suggestion and it worked perfectly 👌 

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  02-11-2024 04:46:11

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  kevin-plymouth

  hi all just installed a ring doorbell 3 from one of the shopping channels it was an absolute breeze no problem whatsoever until i came to fitting the chime it took four hours of painstaking re set after re -set it would not connect i had my neighbour try do help as well as he as a unit as well until we found out the problem!!! its not having it closer to the hub or doorbell itself iits setting it up on an android phone!!!! it just wont have it, clear everything down re -set it and set up on an ipad or i phone 5mins max straight through hope this helps and ring solve the problem with android phones

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  26-09-2020 10:12:48

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  Whistler

  For me it ended up being Location not turned on in my phone during setup. Took talking to a tech for about 15 mins before that came up. Odd how it never asked for that during setup.

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  28-09-2020 04:55:27

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  lewisburg03

  I upgraded my router and got the doorbell to connect to my wi-fi but the chime wouldn't. I spent several hours trying every way recommended. I then called ring support and the first tech made me redo everything I had already done several times before referring me to an advanced tech. He asked me about my phone, which is an android model. The first thing he had me do was, 1. go to settings, 2. go to the General Management setting, 3. push the Reset button, then push the Reset the Network Settings button, when it asks if you want to connect, press no so you have to renter your password, 4. then return to the Ring app and restart the process to add the chime to the network. When I did it that time, it set up the chime with no problem. After getting the chime back online don't forget to connect it to you ring doorbell.

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  13-12-2020 09:05:39

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  Tom_Ring

  Hi @lewisburg03. Thanks for sharing that information, as I'm sure it will help most neighbors here!

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  14-12-2020 07:09:10

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  AristotleXerxes

  "2. go to the General Management setting" @lewisburg03 can you please explain where that General Management setting is? I have a Pixel 2 (Android 11) and can't find it, even when using the search bar in the upper right of the settings app.

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  04-01-2021 05:03:42