Chime nighlight

Nightlight stays on when toggle is off (to the left). Try to change the toggle and it stays the same.

The Chime Light provides a bold silhouette contrasted by a soft flood of down light . The pendant can be hung as single note or combined to create beautiful melodies within a room.

Hi @Dogman. Have you tried walking the Chime through a new setup in the Ring App? If not, I’d recommend giving this a try and then attempting to toggle the nightlight back off. You can take the Chime through a new setup using the steps under Set Up a Device. Let me know if that does the trick for you. :slight_smile:

Yes, tried it and same result. Thanks for trying tho

I should also note that the toggle stays to the left in the off position. It won’t stay to the right in the on position but the night light lights up when it gets barely dark anyway.

I have the same exact issue. I reconnected it and rebooted my wifi too. I cannot get the nightlight to go off

Maybe someone here can help us out. I hope anyway.

@Dogman Thanks for letting me know! I would recommend reaching out to our support team for further assistance with this since you’ve both tried the basic troubleshooting steps to no avail. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to share an update here in this thread on how the call to support goes and what solution they recommend. :slight_smile:

I had this with a new Chime Pro that I added…

The trick, is to tap the Night Light switch to turn it on, it will automatically turn off the switch again in the app, then tap it again to turn it off - within about a second of the initial tap - then it saves.

Seems to be a UI/App bug.