Chime makes noise for motion but doesn't ring.

I am now at my wits end.

I have been through all trouble shooting and cannot understand why my chime will make noise when motion is detected yet will not ring?

I have restarted, reinstalled, checked network, checked speed and tested the sound.

It has no issue with motion at all but no ring.

Please help, thank you

Hi @Southy. It sounds like you’ve done quite a bit of troubleshooting yourself. Since you’re still having this concern, I would suggest reaching out to our support team to assist. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how they were able to help!

Hello, we’ve just started to have this problem too.

Have you come across a solution or any information yet ?

Thanks.

Hiya. Absolutely no help from calling so no idea yet! Sorry!

By ring do you mean when someone presses the doorbell you don’t get the doorbell ring on the chime?

If so I have possibly a similar problem and it seems if the doorbell triggers a motion noise then it won’t ring if the doorbell is pressed within about a minute or so as for some reason ring have decided we don’t want to hear multiple notifications.

I’ve been speaking to ring support and tried to explain that a motion notification is different to someone ringing the bell and should always sound

Exactly this. Have spoken to support 4 times now. Still no answer. Glad to not be alone though!

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Support told me and I’d already thought about doing this but it just seems wrong.

If I bought a second chime, I could have 1 for motion and 1 for the doorbell being pressed.

This would also for me have the benefits of being able to send and set a different sound for the motion sounds from my cameras at the rear of the house.

But really I should be able to set different tones / sounds for each device and always hear the doorbell