Chime Loses Connection

I have a Ring Doorbell 2 and a Ring Chime in the kitchen…

Every time I take the battery out of the doorbell to charge it, the Chime stops working even though it hasn’t been moved from the plug socket or disconnected from the wifi network.

The Chime retains its solid blue light and doesn’t indicated that it is disconnected.

It then takes a whole lot of frustration and cussing to get it reconnected.

Why is this?

Hi @SewerSleuth. Can you clarify what you mean when you say the Chime stops working? Does it drop its wifi connection, or is it no longer connected to the Doorbell itself? What behavior do you experience when it is not working? I’d be happy to offer some helpful suggestions once I have a better idea of what is happening. :slight_smile:

What I mean is it no longer chimes when the doorbell is pressed. The light is still on and is solid, so no apparent change in status. It just doesn’t work anymore and I have to all kinds of hard resets and reconnection to Wi-fi to get it working again. But the next time I take the battery out of the doorbell to charge it, the same thing happens again.

@SewerSleuth Thanks for the clarification! The Chime should not lose connection to wifi because you are recharging the Doorbell’s battery. The next time this happens, try following the steps in this Help Center Article in order to get the Chime’s connection to your Doorbell re-established. If that doesn’t work, please give our support team a call at one of the numbers available here. They can take a closer look at what’s going on to ensure that your Chime and Doorbell remain connected. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: