‎Chime keeps going offline multiple times a daya

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rikimuk

Chime keeps going offline multiple times a daya

connectivity

troubleshooting

chime

The last few weeks my chime is going offline quite often and now it’s multiple times during the day. I have tried all the obvious fixes and nothing has changed with my WiFi which is working fine and hasn’t gone down. Do chimes have a shelf life?

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01-11-2023 06:07:05

Responses (2)

C
Caitlyn_Ring
Hi @rikimuk. How far away is your Chime from your wifi router? If possible, try moving the Chime closer to the router to see if that improves the signal stability. If that doesn't work, try creating a guest network on your router to connect the Ring Chime to. Ensure the guest network is only utilizing the 2.4GHz network if your router is dual-band. Should that still not resolve this issue, and your Chime is disconnecting frequently, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-11-2023 06:06:55
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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03-12-2023 06:07:01
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