My chime connects to wifi and then 3-4 days later it drops. It has now done that 4 times. What is going on?
Mine keeps dropping after few hours, every day!
Anyone, Before I cancel my purchase?
I’ve got the same problem. Worked fine for a while, then intermittently and now basically doesn’t even connect. They have obviously got problems in their wifi hardware.
Did you find a solution?
Hey there neighbors! I responded to a similar concern in this thread, but I’ll share my reply here as well to ensure that you’re all able to see it.
If you’re experiencing some connectivity concerns with your Chime, you may want to try resetting the Chime and taking it through a new setup in the Ring App. This will refresh its connection with the Ring App and with your home wifi network. To reset it, hold down the reset button on the side for at least 15 seconds. From there, you’ll want to follow the steps in the Ring App under Set Up a Device to get it back up and running. You can also try adjusting the placement to ensure there are no other devices or materials in the area that are causing any interference with the signal the Chime is receiving.
If this concern persists after trying those steps, please give our support team a call at one of the numbers available here. A member of our support team will be able to take a deeper look and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution works for you or what our support team recommends!
Hi both my chimes lost wifi connection and now I can’t get past the setup where the chime connects to my phone.
Over the past 5 to 6 days the chimes connected to my Ring 2 have been dropping from my wifi, I have checked the speed on wifi several times, the latest being D/L 72.89, U/L 27.79, Ping 48. The RSSI on the doorbell is 56 and the chimes are 46 and 59, when they last dropped, which by any standards are above average. Over the week I have actioned everything that you have written in your post without success and this morning I have logged on to this forum for advice only to find several users not only with the same problem but the problems all started virtually the same time as mine. Do you not find that too much of a coincidence, has there been a software update? In the two years I have had the Ring 2 it has been virtually trouble free until now, to have a problem with one chime I can understand but not both at the same time. Why do I think that there is more going on here than we are being told? I wait for your comments.
Well it has been quite a few hours later and I have phoned Customer Services for advice and they were very helpful. Both of the chimes had to be clean reset, that is to say the little side button pressed and a clean install and they both connected. Unfortunately after I finished the call I discovered that the bell and the chimes were not in sync, when the button was pressed the bell the chimes did not ring. Also the video was not recording, just a black screen.
Time for a think! I checked the app and the RSSI were in the 50’s for all three units so I decided to do a clean install on the bell, the only thing that I had not done, and much to my surprise it worked. The bell, chimes and video are now all working fine.
Hope that works for the rest of you guys and girls.
Agree. It is sudden. And there’s no help guides and all links for assistance seem to lead to the subscription plan. There’s no help guides or anything. Covid is an excuse for everything now…
Well too good to be true!
Just like other experiences of this problem my chimes have started to disconnect again.
After talking to Tech everything was working well after I did a clean install of the bell, that was around 11am. All well till around 6pm when it disconnected from the wifi and has not connected since.
There more to this problem than Arlo are letting on.
My chime plug keeps losing Wi-fi