Chime goes offline everyday

My ring chime always goes offline everyday. Is there a fix for this? Or the device just faulty?

Hi @Wcp912! For a device that is falling offline daily, the best first step will be to relocate the Chime nearest your wifi router. This will ensure it is getting optimal signal. This will also change the outlet that is powering the Chime to ensure it is not power related, or being turned off by a light switch.

If the steps above did not resolve these concerns, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.