Chime first generation

Hi, my chime first generation seems to have died. It has a buzzing noise and the light doesn’t come up.
I’ve tried it on a different plug and still the same issue.
Any thoughts?
Thanks

Hi there, neighbor! A chime device showing no light should also not make any noise, depending on if you are attempting to play chime tones, and those are coming through distorted. Otherwise, it sounds like you’ve tried all the best steps, in which our support team will want to take a closer look.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.