Chime Classic - ring tone and volume do not actually set

I have my Ring camera set up, and notifications are working. So then I installed our Chime device (original version, not Pro); it is installed, and ran its updates and such. Then I went in with the app to change the tone and volume… I set them as desired (using the Train Whistle tone), and when I press “Test new tone”, it plays the one that I selected… but when we actually get an event, it plays its default tone - at FULL volume!!

Is there some way to actually get the Chime to use the tone/volume that I’ve programmed into it?? I also tried unplugging/replugging the Chime after setting, but it made no difference…

Hi @derelict. Make sure you have the latest version of the Ring app, then try resetting the Chime by holding down the reset button on the side for 20 seconds. After that, set the Chime back up in the Ring app using the steps under Set Up a Device. Adjust the Chime tone and volume to your preference and then test it out by triggering an event on your Doorbell or Camera.

Okay, I did all that… I then gave it plenty of time to install updates after the reset, which it said it needed to do… then I changed the Chime Tone from default to Train Whistle. The Ring app says that it is using Train Whistle, and when I run the test button, it indeed plays Train Whistle… but when we trigger an event, we just get the default sound (which sound like a series of bells).

I also had my wife log into it using her Android tablet and the Ring app; it also says the Chime is using Train Whistle… but triggering the event still gives us the default sound, not what we requested…

@derelict One more thing to confirm, are you selecting the Train Whistle tone for both Rings and Motions? If you are, and it’s still playing the incorrect sound, please give our support team a call at one of the numbers available here so they can take a closer look to see what is causing this. If you are outside of the US, please visit here to see how to contact support.

Oh My!!!
No, I didn’t even notice that second tab for “Motions” … that’s all it was… duh…

Thank ye, Caitlyn!! Now it works fine, and I just need to order a second Chime for me, because milady has claimed this one!!

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