Chime always updating

A few times now I have gone to change the chime alert tone on the app, every time it is saying that the chime is updating, however the firmware says it is up to date.

I’ve reset it and turned it off and on but not joy!

Any advice? Thanks in advance

Hi @user29463. I would also verify that your Ring app and phone are up-to-date with the latest updates. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Did you get a solution? I have the same problem. Ring Chime stuck on alternating blue and green lights forever. Am able to restart chime, connect it to my network, and then it gets straight to updating firmware and is unusable.