Chime (2nd Generation) lights does not come on

Question

Chime appears dead.  I've attempted to reinstall several times and the light do NOT come on.  Any suggestions?

Caitlyn_Ring · Answer

Hi @davidwoo. Try plugging the Chime into a different power outlet and resetting it by holding down the reset button on the side for 15 seconds. If the Chime is still unresponsive, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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Chime (2nd Generation) lights does not come on

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