Cannot get Chime 2nd generation working on BT Smart Hub 2 in the UK. Initially connects and works okay. Then no longer works after roughly 12 hours. Switched off 5Ghz wireless and only use 2.4Ghz. Tried also to turn off internet connection wizard for new devices and reset the Smart Hub 2. Updated firmware to the latest on the Chime. All other Ring devices are working okay. Any ideas as to why this is not working?
Hey @Dec. Is this Smart Hub a router/modem network? Does the network have dual band switching? Since the Chime 2nd Generation only connects to a 2.4 GHz 802.11 b/g/n network, you may need to ensure that it’s not trying to switch over to the 5Ghz network. You can also check your ports and protocol settings to ensure they are adjusted, as this may be why the Ring device you are adding is not connecting, despite other Ring devices already being connected.
If these changes are to no avail, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
It is a modem/router combined. Default ports for http 80 and 443 are already on, as well as DNS port 53. Set up the rest of the ports the Chime 2nd Gen as shown on attached screen shot. Will try and see if this works okay.
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Hi,
This has solved the problem of the doorbell chime not working. Works fine now. 
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Is there any way of explaining what you did as if you were talking to a dummy please? I’m trying to understand this ghz stuff and entering numbers but I haven’t got a clue if I’m honest. I’m on the BT smart hub 2 and it’s suddenly caused my stick up cam to massively play up. Door bell is fine, chime is fine but that is not having it.
Hi @PlasticPigeon. It is common now for most wifi routers to be dual-band, meaning they put out both a 2.4GHz and 5GHz network. Most Ring devices are only compatible with a 2.4GHz network, meaning some neighbors have to manually separate the bands on their router. This can usually be done easily by creating a guest network utilizing only the 2.4GHz network to connect the Ring device to.
Which Ring device are you experiencing issues with? You can find the model name on the Device Health page in the Ring app. Additionally, what particular issue are you running into with your device? Is it offline, or are you experiencing intermittent connectivity issues? This information will help us better assist you.
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