Hi @Brizytrace. Resetting the Chime was a good call, as well as testing different outlets. Since it is not responsive after completing those troubleshooting steps, I'd suggest checking with the retailer you purchased from to see if they can provide an exchange or a return. If they're unable to assist, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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