‎Chime 2nd edition lost connection and light solid green

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user64653

Chime 2nd edition lost connection and light solid green

troubleshooting

chime

All my ring devices lost connection today , i have reset my door bell etc but my chime 2nd edition has a solid green light , i have held the reset button but no change , i have tried different sockets closer to my wi-fi router but still a solid green light constantly any suggestions

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31-10-2023 09:14:43

Responses (3)

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Caitlyn_Ring

Hi @user64653. Have you tried performing a new setup of the Chime in the Ring app? You can do so by using the steps under Set Up a Device. This should allow you to reconnect your Chime to your wifi network. If that doesn't work, perform a full reset on the Chime by holding down the reset button on the side for 15 seconds. Should that still not resolve this issue, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for further assistance.

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01-11-2023 05:28:35

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Geo1

Hi, same issue and resolved So received new router which is WPA3T as the Chime pro 2nd generation only supports WAP2 I have to change the settings on my router back to WPA 2 (after lots of head scratching) all now working fine Hope this helps

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02-11-2023 11:59:34

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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02-12-2023 12:00:15

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