Hi @Bean. Since this is a neighbor-to-neighbor forum, we're not able to look at your account details. For any billing questions, you'll want to reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a look and make sure everything is in order. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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22-01-2021 20:54:03
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Caitlyn_Ring
Hi @Bean. Since this is a neighbor-to-neighbor forum, we're not able to look at your account details. For any billing questions, you'll want to reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a look and make sure everything is in order. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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22-01-2021 20:54:03
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