Charged £69 instead of£34 for basic yearly subscription

I’m just wondering if we get charged for two years in advance please.
Many thanks

Hi @user75285. We don’t have access to any account or billing information here, but based on the numbers it seems like you may have two Ring Protect Basic plans. You can view information about your Ring Protect plans by logging into your account on If you need further assistance, feel free to reach out to our support team.

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