Changing ownership

I’ve sold my doorbell and chime
Ive managed to remove myself from the account for the bell but now the chime is not shown in the account so I cannot remove it.
The new owner cannot register it.
Help please.

Hi @Bampah. Did you remove the Chime before removing the Doorbell? If possible, try re-adding the Doorbell to see if you can then remove the Chime before removing the Doorbell. If that’s not possible, please give our support team a call at one of the numbers available here. They can take a deeper look at this and help you get this concern taken care of so the new owner can set up both the Doorbell and the Chime. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.