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R
Change owner husband deceased
account-settings
troubleshooting
cs-support

Hi, My husband died and was the owner and I was a shared user. Although I used my iPad with his login. I still have complete access to his cell phone and all passwords. Do I only need to change his email address & phone # to mine? Then when I eventually delete his cell phone etc.? I shouldn't really need to re set up the ring doorbell? I see posts saying both ways, either just to change email or how to reset up. And I couldn't log into the forum. I first logged in Oct 2022 but only had a username. Now it wants email & password. So I used his email and password.

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30-04-2023 08:44:25

Responses (3)

  • R

    Ok I changed the name and phone # to me. But I couldn't change the email address to mine because already in use. How do I do that? Am I stuck with his email address, which I may not have in the future when/if I cancel his internet account?

    0

    30-04-2023 09:01:30

    • J

      Hi @RockyDog. I'm sorry for your loss. We have this Help Center [page](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) regarding device ownership of a Ring device. If you need further assistance with this process, it is best to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

      0

      02-05-2023 05:56:03

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        01-06-2023 05:56:32

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