Hi, My husband died and was the owner and I was a shared user. Although I used my iPad with his login. I still have complete access to his cell phone and all passwords. Do I only need to change his email address & phone # to mine? Then when I eventually delete his cell phone etc.? I shouldn’t really need to re set up the ring doorbell? I see posts saying both ways, either just to change email or how to reset up.
And I couldn’t log into the forum. I first logged in Oct 2022 but only had a username. Now it wants email & password. So I used his email and password.
Ok I changed the name and phone # to me. But I couldn’t change the email address to mine because already in use. How do I do that? Am I stuck with his email address, which I may not have in the future when/if I cancel his internet account?
Hi @RockyDog. I’m sorry for your loss. We have this Help Center page regarding device ownership of a Ring device. If you need further assistance with this process, it is best to give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.