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Caitlyn_Ring
Hi @Dave12. If you purchased this Ring device from someone else, they may not have removed it from their account before they gave it to you. If a Ring device is already set up under a Ring account, it cannot be set up under another account. You can find information on device ownership in [this](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) Help Center article.
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20-01-2023 23:01:03
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