Can't reset Tampered Motion Sensor

We have one motion sensor that continues to show Tampered.

We’ve remounted it in a different location, taken out the batteries, reconfigured it in the Ring app, triple checked the device is clicked into its housing; it still shows tampered.

Is there another way to “hard reset” a motion sensor? I know for a fact it hasn’t been tampered, and the little tamper sensor on the back of the device works (I can depress it, simulating the plastic pointy piece that depresses the sensor when properly mounted.)

I even REMOVED the device completely from the system, having to Remove it and depress the tiny hole to confirm removal. As I was adding the sensor back, as if it were a new sensor, I got yet ANOTHER tamper alarm! :roll_eyes:

I’d rather not have to CALL tech support… Surely there is a some way to fix this?

Thanks!!:ok_hand::+1::+1:

Hi there, @ThisIsAStickUp! You’ve covered all the best steps here. The best next thing to confirm is that your Alarm is not performing an update. While a device is in the middle of an update, it may appear to be offline, or “tampered”. This is nothing to worry about, and should resolve itself after the update completes. As you mentioned re-tampering and ensure the case is closed properly, this should resolve the tamper message.

Here is our help center article containing a few troubleshooting steps such as removing and resetting your Motion Detector. If this does not resolve your concern, the next best step would be to reach out to our support team for more in-depth troubleshooting.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.