Can't download clips from my Dashcam RSDC4000

I have bought a Dashcam RSDC4000 and can’t download the clips, i can see them and live view works but I cant download. Tried putting the SD card in to my PC and it’s sound only?
Getting fed up with Dashcam already

Hi @user55673. This is the Ring Community, where we discuss Ring products and services. I suggest finding a community specific to the product you are mentioning.