English

Help

Community Home

Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
C

CCRing

Can't access timeline
hardwired-video-doorbell
troubleshooting
event-history-timeline

Hi I am attempting to access the timeline. I can't get it to work by following the instructions on my app or on browser. I was able to yesterday, but not today - it's bizarre! I have a full subscription. I have a video door bell 4 and a hired wired security cam. Note: I have been able to do this in the past. Advice appreciated. thanks

1716 •

0 •

3 •

15-09-2023 05:43:08

Responses (2)

  • C

    Caitlyn_Ring

    Hi @CCRing. You should be able to access the Event History Timeline in the Ring app by tapping on the Camera Preview and ending the Live View. If you have the Tap Camera Preview for Live View option disabled, then tapping the Camera Preview should bring up the Event History Timeline. If these steps don't work, please share a screenshot or short recording of what you're seeing on your end.

    1

    •

    15-09-2023 09:02:01

    •

      C

      CCRing

      Thanks - that's fixed it

      2

      •

      24-09-2023 02:05:37

  • S

    system

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    0

    •

    24-10-2023 02:06:04

    •

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Community Resources

    Community Guidelines

    About Ring Community

    Ring Help

    Most Helpful Members

    View All

    ©2024 Ring LLC or its affiliates

    PrivacyLicensesTerms of Service