I just installed a wired Ring doorbell and two way talk works fine with the Ring app. However, it does not work properly with my Echo Dot and Alexa. I enabled the Ring Skill and disabled it two times, but that did not help
I went through the Ring troubleshooting procedures to no avail. So, I decided to do a complete reinstall of everything including the Alexa app. Everything went smoothly, and the Ring doorbell was discovered by the Alexa Ring skill. It works, except when I try to respond to the doorbell through my Echo Dot (or my taller Echo). I get a message on the Echo Dot announcing the front door bell. However, when I issue any of the commands like “Alexa, talk to the front door”, I cannot be heard outside at the doorbell. But, I can hear the person outside at the doorbell speaking to me through the Echo Dot.
Also, I can initiate two-way talk successfully if the doorbell has not been rung. This problem only occurs if the doorbell is rung. I’ve been messing with this for two days and have done everything I know how to do.
I hate to give up on this, but I’m to the point of returning everything to Amazon if a solution cannot be found. It’s useless to me if I cannot get two way talk working when the doorbell is rung.
Suggestions are most welcome.