Smart Lighting
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Cannot set up ring bridge
I have a bridge ( my first ) but it will not connect to wifi. It will connect to the phone, but it never gets to the part where it askes me to enter the password. It just goes back to asking if the light is flashing blue. My phone is connected to WiFi, the bridge is near the router, I have used the resessed reset button... so far nothing.
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22-11-2020 21:11:58
Responses (2)
- M
I was having the same issue, but I tried th Ipad suggestion and it worked.
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24-11-2020 23:22:49
PI am having the same problem. Cannot get my phone to connect to the bridge. The bridge wifi network comes up, I connect but then nothing happens and it then asks me to make sure the blue light is flashing. Will try what you suggested above. I tried two phones and two bridges and nothing worked. Both phone are Motorola Androids.
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05-01-2022 16:00:01
- B
Thanks for this post i got the same issue and wanted to know the answer but need more suggestions because i can't get it[.](https://www.myloweslife.ltd/)
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07-01-2022 12:00:03
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THi neighbors. In addition to the steps mentioned above, you can try the information listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360026018531-Troubleshooting-Guide-for-Ring-Smart-Lights-Bridge). If you've tried this to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-01-2022 16:04:42
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Tom_Ring
Hi @DwightLee. Depending on the type of phone you're using, you may need to adjust some setting to allow the setup. Try turning off Smart Network Switch/Wifi Assist as well as bluetooth. Then, make sure Location Services is on and permission is enabled. Also, check to make sure any wireless printers in the area are disconnected, as they've been known to cause interference. Also, if available, try using an iPad with the Ring app for the setup process. I hope this works for you.
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23-11-2020 18:54:55
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