Cannot login to account. Can't access 2FA

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1

Hi there.

I have had an account for a few years, and have now upgraded to a new phone, so I am trying to set up the Ring app on my new phone.

I typed in the account login details, but then it asks for the 2FA authenticator code, which I can’t give as my authenticator app hasn’t been set up on my new phone just yet. I tried to log in on my pc, but the same issue is happening, as I can’t log in without an authenticator code, which I am unable to provide. How do I fix this? I seem to be stuck between a rock and a hard place as I can’t provide a code to log in as I can’t get in to my account to access it.

Any help would be appreciated.

Thanks!

2

Hi @Tori99. In this case, you’ll want to follow up with our support team for assistance with your Ring account. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: