Smart Lighting

Browse posts, comment, and join in the discussion about Ring’s battery and solar powered smart lights.

C
Cannot get Ring Bridge attached to ring system

Hi,I have a ring system with doorbell, two other cameras, and alarm system. I am using TP-link Deco mesh routerWith one of my android phones, I never got past the "blue light is flashing".With another android phone and attached to one of the satelite routers, I can get it to ask about wifi password, but it did not finish registering. I moved the bridge next to the main router and was able to get it "attached", but then it said it was updating itself and then said it failed.I had no problems getting any of the other ring devices attached (using the first android phone that did not work at all).

1369

0

7

30-11-2020 00:18:26

Responses (2)

  • S

    I also cannot connect after clicking 'blue lite blinking..continue'. I have a doorbell2 that installed without issues and is still working so I called support for help and they are sending me another bridge. Ring app is running on my Samsung A10.

    2

    30-11-2020 01:24:45

      C

      I got a second bridge and have the same problem as with the first.

      1

      02-12-2020 13:28:11

      S

      I called support with the same problem and he said press reset on the bridge, reinstall the Ring app and go thru the install again. This time it worked.

      1

      02-12-2020 13:47:48

      S

      I reinstalled the Ring app and ran the install again. This time it worked.

      1

      02-12-2020 13:49:09

      W

      Uninstalled and reinstalled. Then bridge connected seamlessly.

      0

      03-12-2020 02:34:22

      W

      Uninstalled and reinstalled Ring app. Then bridge connected seamlessly. Thank you

      1

      03-12-2020 02:36:14

  • B

    I had the same issue on three different A19s, via android. Did all the suggested uninstalls, reinstalls etc, nothing work. Setup via iOS and worked like a charm. This needs to be resolved for future setups as it is very frustrating.

    0

    18-12-2020 17:45:06

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members