Cannot connect new ring doorbell 2

I am trying to connect doorbell to WiFi, says connect but no internet access. Have checked WiFi all ok, other devices connected. Won’t allow me to complete set up. Have tried resetting the router, reinstalling ring app etc. Any advice please?

Hi there, @katty! When a device is connected to a network but indicating not internet access, this either means the network has not completed provisioning the device (like assigning an IP address for example), is having trouble connecting due to signal issues, or is not allowing the Ring device to access certain ports. Check out our ports and protocols help center article for information on what ports the Ring device uses. Checking these and other network settings can help to confirm that your network is allowing the connection necessary for this to fully connect. I hope this helps! :slight_smile: