Responses (20)

M

millerhousehold155

Dear Ring Community,I bought a Ring Doorbell 2 that came with a regular chime (not pro) in April of 2019 and as of last week I have not been able to change the ring or motion sounds. When I try Changing the sound It says Sorry Something went Wrong. I am not sure what is wrong with it. I have tried resetting it but that did not help; I even called Ring Customer Support and she could not figure it out. It does make a sound if the doorbell is rang or if motion is detected.Chime: Firmware: 1.3.3Rssi-24Internet and WiFi:Router:Orbi RBK20WFirmware: V2.3.5.36Wifi Security: WPA-PSK [TKIP] + WPA2-PSK [AES]Internet Provider:Spectrum 100 MBPS Phone used to change tone:iPhone XRIOS 13.3.1

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12-02-2020 00:45:53

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T

Tamsons

I have exactly the same issues and have tried all the steps mentioned here. Is there a solution for this yet?

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25-02-2020 11:11:17

D

Deletoss

Does not work. Still the same error. Come on Ring. Give us a solution

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05-03-2020 20:09:14

S

Starbursts

It worked for me. Thanks

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05-03-2020 20:13:10

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satire62

It seems to have worked for me as well

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05-03-2020 20:22:38

J

Jansre01

Confirmed, working

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05-03-2020 20:25:16

S

satire62

Hi there, having a problem with my ring chime. I can't seem to update new chime tones for it. I've tried everything and nothing works. It just keeps going back to the default chime.

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14-02-2020 20:39:19

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L

LJOnesto

I cannot update my tones on chime. Currently stuck on "Spooky Organs" ha ha. Its driving wife crazy. Ring sent me a new chime and same issue. Spent hours on phone with support with no resolution. I was promised they will investigate my issue and get back to me. At this point I am doubtful I will hear back. My Chime is updated to 1.3.3. When I try to update my tone it tells me "Update Settings - Your Chime is updating, please wait a moment" I press ok and it eventually gives me the error message "Something went Wrong - Sorry about that! Please try again in a moment". What is the solution here. Very fustrating. I choose Ring for their reputation and quality. If there is something wrong with software Lets hear it. Anyhow, any help will be appreciated. Living in a haunted house (Spooky Organ reference)Lou

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02-03-2020 01:13:27

M

mikem719

I have the same problem and they keep asking me to the same resetting steps with no luck.i even sent a picture of the error. Doesn't seem that hard to resolve. VERY FRUSTRATING.

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14-02-2020 22:38:49

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J

jim77

wonderful - I can't change the chime now: its still playing the Christmas tone. Plus I still can't use camera live view on data. What the hell Ring? My system is falling apart. FIX THESE BASIC PROBLEMS!

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16-02-2020 03:02:55

J

jim77

why is this marked solved? ITS NOT SOLVED

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16-02-2020 03:05:59

C

cwoolven

This is ridiculous!We are all having the same problem and clearly nothing ids being done about it.The original problem on this hase been marked as solved ! Unbelieveable! This is an expensive system and the company are clearly offering new stuff left right and centre to attract customers, while those who have spent hundreds (almost a thousand) of pounds (Dollars) are being left out in the cold with a crap system. I could have got a cheap system for less than half the price but this was supposed to be the best! or so I was told. COME ON RING.COM --- GET YOUR BLOODY ACT TOGETHER OR I WILL STOP RECOMMENDING YOU TO MY FRIENDS.

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16-02-2020 11:35:20

M

Mirek

Yes, still waiting for the solution. I noticec that my latest comment was marked as solution, so I just removed it.Despite their claim on the support call that they woudl fix this and keep me informed, the issue is till there I no-one ever let me know about any status update whatsoever.Quite disappointing.Guys, if you have the same issue, please call Ring support so as they know that there are quite many of us dealing with this issue. Clearly they do not pay much attention to this forum.

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17-02-2020 10:34:06

U

user3352

Hi I was having cactus same problem but if you go to ring app turn off the two alarm notifications then power down your phone then turn phone back on go to ring app and turn on the two alarm notifications turn your phone off then on again it fixes the problem. However I cannot get Christmas holiday rings or notifications to work!

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23-11-2021 17:15:57

A
AndycambsUK
Also have the same issue with just one of my two Chimes.Deleted it, reset it, changed to a different network but same "Something went wrong" message each time.Support tell me it's being looked into and we should get an email when the issue is fixed.
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20-02-2020 16:06:04
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K
Kidillusion
I would like to know how do I get to the setting to change the ringtone thank you
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02-04-2020 11:35:15
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