Cannot authenticate


My aunt set up the ring doorbell over 6 months ago. She didn’t put it on the door so it went back in the box until today.

Now she goes to log in and it asks for authentication but there is no way to change how she can authenticate her account because to get to the control centre to change this setting, it wants the 6 digit authentication code - which she cannot get! So it’s a dead end situation.

Please help asap, thanks.

Hi @user54202. Here in the Community, we do not have access to account information to help someone gain access to their account. For this concern, you will have to call our support team for further assistance.

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