Smart Lighting
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C
Cannot add new light bulbs to existing bridge
troubleshooting
bridge
I have a ring bridge and two a19 lightbulbs set up. The two lightbulbs appear in my app and work fine, and the app says the bridge is online. However; When I try to add a NEW a19 bulb, during setup it just says the bridge can’t be found. I’ve already tried resetting bridge, adding/removing bridge, and logging out/in. I’ve even tried resetting the bulb itself even though it appears to be a bridge issue. Any suggestions?
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25-09-2022 04:27:22
Responses (1)
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Justin_Ring
Hi @CRMSmarty. Since you have tried the basic troubleshooting steps, I would suggest contacting our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-09-2022 06:30:40
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