Placed an order of the weekend to benifit from Black Friday sales, then recieved a confirmation order has been placed, this Tuesday morning andother text to say order has been cancelled and money will be refunded, which it wasnt. Been on hold for 60 minutes to support in Australia, and cant find another way to contact Ring customer support. Help!
Hi @Rio1. As this is a neighbor-to-neighbor support forum, we don’t have a way of checking on the status of your order to see what’s going on. To follow up with our support team regarding your order, you can give them a call at one of the numbers available here. Email support is currently unavailable, so the best way to reach our support team is via phone. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Additionally, please keep in mind that there may be longer than normal wait times due to the holiday season as well. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.