Hi, I have just purchased the ring plan basic for our ring door bell and non wired camera. I previously had another camera but it was faulty and sent back but is this is still on my dashboard as I can’t seem to delete it off. The problem is that that this one has been included in my plan instead of the camera we have set up in our garden. How can I change the plan to include the working camera and cancel the on off the plan that has been returned. Many thanks
Hi @DexyDoo. For this concern, it may be best to contact our support team. This way, they can review your specific account information and make sure that your cameras are covered under the correct Ring Protect Plan. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.