Responses (7)

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  Marley_Ring

  Hi @Lotussmart123! A shared user is not able to delete any recordings or videos. If you are sharing account access at an owner level, there is no way to see the activity of these other devices. You can, however, control mobile device access through the Control Center in the Ring app. Your control center will allow you to remove authorized client devices if you believe someone might be deleting recordings. I hope this helps! :)

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  13-05-2020 05:30:57

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  PLMK68

  As a sub-question (I've searched everywhere on the help and community for the answer): I have an additional user set up for some of my cameras. When they log in with their account, do they access the same "cloud" as me? Basically, if I delete a couple of videos does it delete them for the other user as well? I'm guessing yes, as nothing is downloaded to device unless you deliberately do so. Any event view is on the shared cloud recording. Thanks for any clarification. I've enjoyed catching chipmunks and moose in my yard when I'm not watching out the window!

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  31-05-2020 02:32:34

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  Marley_Ring

  Good question @PLMK68, and I'll be happy to clarify! Your thoughts are correct in that you are the owner of the recordings and subscription. If you invite a shared user to your Ring device, they are only able to view recordings for the particular device they are shared on, and as long as those recordings exist on your owner account. This means that any videos you delete are deleted from the account and subscription/ cloud, making it no longer accessible to shared users. :)

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  03-06-2020 04:06:09

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  Caraessel

  Did you clarify IF shared users have the ability to delete? I have blank (black) spots and I tested what deleting looks like and it does make a black spot in my timeline. I’m hoping shared user can only view with no rights to do anything with the data they are allowed to see.

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  13-08-2020 06:01:11

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  Marley_Ring

  Glad you asked @Caraessel! Shared users are NOT able to do the following: - Delete stored videos or shared videos. - Delete devices from your account. - Change or adjust any device settings. - Add other Shared Users. Our [help center article](https://support.ring.com/hc/en-us/articles/211018223-Controlling-Ring-Devices-with-Multiple-Electronic-Devices-and-Allowing-Access-to-Shared-Users) about Share Users includes this and more information about what Shared Users can do. If you are noticing black or blank videos, the best first step will be to check your wifi signal, or RSSI, in the device health section of your Ring app. I recommend also ensuring your Ring app is up to date. I hope this helps! :)

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  13-08-2020 06:56:21

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  Thekingslaw

  Is there any way to retrieve a history that videos have or haven't been deleted. I understand there not recoverable, however do you track that deletions have it haven't occurred?

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  07-10-2020 03:27:37

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  Chelsea_Ring

  Hi @Thekingslaw. There is not a way to see what videos have deleted in the Ring app, but this would be a great idea! As we value our neighbors' feedback, we've created a [Feature Request](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board) board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!

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  08-10-2020 04:43:18

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  Kellykellz

  I'm having the same problem also. I'm the only person on the account and someone hacked into my account. I closed it but I say let me give it a 2nd try, I take all the bar cord stickers off and I reconnect my ring back on again. I am 100% sure that my kids hacked into my ring camera. I need help with this because he don't no my password but how do he get into the camera and stop it so I don't see any footage of him sneaking out

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  25-08-2021 02:28:39

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  Marley_Ring

  Hi there, @Kellykellz! The Ring app is full of security features that keeps you in control of your Ring account and Ring app. [Keeping your Ring account secure](https://support.ring.com/hc/en-us/articles/360037591452-Keeping-Your-Ring-Account-Secure) is made easy with features like [Two Step Verification](https://support.ring.com/hc/en-us/articles/360039693891-Enhancing-Security-with-Two-Step-Verification) and the Ring app [Control Center](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information). If you've added friends or family as a shared user or an authorized user, you will not be able to see exactly what they've changed, although a shared user will only have limited access. You will however, be able to see all of the devices that you've authorized access to, in your Control Center. You can also remove them there. If you are still needing assistance with accessing your Ring app, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  25-08-2021 03:51:44

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  Kellykellz

  Hi I'm the only one that is authorized in the ring account and I have 2 steps also. My camera are not recording when my oldest kids are at home and I have been getting kick out every time I'm watching the recording. I no that I am getting hacked on my ring account

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  28-08-2021 02:02:00

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  MarianneAcker

  Maybe they are turning off the wifi

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  29-08-2021 02:04:42

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