Can’t set up subscription

I’m trying to pay for a subscription- all the fields are complete but it won’t process. Worried this is a clever way for Ring to steal credit card details. Anyone else had this trouble? No red asterisks on the screen…
Also on the subscription page - (there’s 2), one doesn’t allow the annual subscription. Has anyone had their credit card details stolen after subscribing or attempting to? Very suspicious of Ring right now.

Hi @Jaywhite1. At Ring, we value your security and safety and provide a very secure checkout for all of our transactions. This Help Center article here has information on how to subscribe to our Ring Protect Plan. You can also call our support team and they can securely process this information for you.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

At Ring they value your security so much they will delete your videos before you may even know that you need them! I have no idea what you actually pay for, you have to download and manage all your videos yourself. Customer support is also useless unless you want to give them your card details.

Hi @RingIsAScam. No one at Ring has the ability to delete your videos that are stored via the Ring Protect Plan. Ring does give you the ability to determine how long the videos are stored in the cloud, as described in this Help Center article. If you have a concern with your Ring account, try creating a new post that outlines the problem you are experiencing so the Community can assist you.

Jaywhite1 -

Are you, by any chance, using a privacy-oriented browser on a Windows device? If so, I’m not surprised that you are having problems.

In any case, as you probably know, security experts (and credit card companies) warn customers to AVOID providing credit card information over the phone.

In the case of Ring… there’s presumably a high probability that you will be communicating with someone in a foreign country. (I have no idea if any Ring support reps are allowed to work from home – which would be even be worse.)