Can’t give user control of a lock

I am trying to give a user control of two locks.(Yale Assure). On one it works fine then later shows no access but I can change it again. On the other I get the message “Sorry we couldn’t update the access code on your lock.” However, I can remotely lock and unlock the problem lock through the Ring app. Any ideas?

Hey @SR22pilot. Have you been in touch with our support team on this concern so they can take a deeper look into this for you? If you have not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors! :slight_smile:

I reconfigured the device and that fixed it.

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